Amber South Winds Co

Terms of Service

By contacting, scheduling, or using any services provided by Amber South Winds Co, you agree to be bound by these Terms of Service. These terms apply to all clients, including landlords, property managers, rental property owners, and any other individuals or entities who engage our services.

Service Agreement

Services are provided as scheduled and based on the agreed scope of work discussed at the time of booking. All work will be performed in a professional and workmanlike manner. The scope of services, pricing, and timeline will be confirmed prior to commencement of any work.

Service Customization

Services are customized based on property size, service scope, and frequency. Amber South Winds Co reserves the right to assess each property individually and provide a quote accordingly. Any changes to the agreed scope of work may result in adjusted pricing, which will be communicated to the client before proceeding.

Client Responsibilities

Clients are responsible for providing accurate information about the property and the work required. Clients must ensure that access to the property is available at the scheduled time. Failure to provide access may result in a cancellation or rescheduling fee.

Right to Refuse Service

Amber South Winds Co reserves the right to refuse or discontinue service at any time if, in our sole judgment, the work environment is unsafe, the scope of work exceeds our capabilities, or the client has violated these terms. In such cases, any work completed will be billed at the agreed rate.

Limitation of Liability

Amber South Winds Co shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Continued use of our services after any changes constitutes acceptance of the revised terms. We encourage clients to review this page periodically.

Cancellation Policy

We understand that schedules change. To respect the time of our team and other clients, we ask that all cancellations be made in accordance with the following policy.

Cancellations must be made at least 24 hours in advance of the scheduled service appointment.

Late Cancellations

Cancellations made less than 24 hours before a scheduled appointment may be subject to a late cancellation fee. The fee amount will be communicated at the time of booking and will reflect the time and resources allocated for the appointment.

No-Shows

If our team arrives at the scheduled property and is unable to access the premises or the appointment is not honored without prior notice, this will be treated as a no-show and may be subject to a fee equivalent to a late cancellation.

How to Cancel

To cancel or reschedule an appointment, please contact us by phone at (213) 649-0018 or by email at [email protected] as early as possible.

Rescheduling

We are happy to reschedule appointments subject to availability. Rescheduling requests made at least 24 hours in advance will not incur any fees.

Refund Policy

Due to the nature of property maintenance and repair services, all completed services are considered final. We stand behind the quality of our work and are committed to resolving any legitimate service concerns.

If a service issue occurs, clients must notify Amber South Winds Co within 24 hours of service completion. We will work promptly to resolve the issue at no additional cost.

No Refunds on Completed Services

Because our services involve labor, time, and materials, we do not offer monetary refunds for completed services. Instead, we will make every reasonable effort to correct any deficiencies in our work when notified within the required timeframe.

Service Disputes

If you are dissatisfied with the work performed, please contact us within 24 hours of service completion. We will review the concern, assess the situation, and schedule a return visit to address any legitimate issues at no charge.

Deposits & Prepayments

Any deposits or prepayments made for services that have not yet been performed may be eligible for a refund if the cancellation is made in accordance with our Cancellation Policy. Deposits for work already initiated are non-refundable.

How to Report an Issue

To report a service issue, contact us at (213) 649-0018 or [email protected] within 24 hours of service completion. Please include your name, property address, service date, and a description of the concern.

Privacy Policy

Amber South Winds Co is committed to protecting the privacy of our clients. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, use our website, or engage our services.

Information We Collect

We collect basic customer information necessary for scheduling, communication, and service delivery. This may include:

Full name
Phone number
Email address
Property address
Service request details

How We Use Your Information

The information we collect is used solely for the purpose of providing and improving our services. Specifically, we use your information to:

Schedule and confirm service appointments
Communicate about your service requests
Provide quotes and invoices
Follow up on completed work
Respond to inquiries and support requests

We Do Not Sell Your Information

Amber South Winds Co does not sell, rent, trade, or share your personal information with any third parties for marketing or commercial purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Your information is stored securely and accessed only by authorized personnel for service-related purposes.

Third-Party Services

We may use third-party tools for scheduling, communication, or payment processing. These providers are bound by their own privacy policies and are not authorized to use your information for any purpose other than providing services to us.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information held by us. To make such a request, please contact us at [email protected].

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: